If you get a wrong or damaged item, we can swap it for the same product.

You can only exchange items if they are unused and in perfect condition, or if you show proof of damage or defect.

Please email us / WhatsApp within 24 hours of receiving your order if you want to request an exchange, including any necessary proof like full unboxing video and photos.

Our customer care team will reach out to you as soon as they can (customercare@vaiddhara.com).

After we confirm your exchange, we will send you detailed instructions on how to proceed.

Don’t forget to include your order number in your message.

Refunds will be processed within 10 business days after you cancel the product.